Unfortunately this is not a request we can honor.  Our trucks are routed in the most efficient way to complete all pickups as timely as possible.  We do however send text messages and emails when the driver is on the way.

Monday – Friday 8:00 am to 5:00 pm, and Saturday 9:00 am to 2:00 pm, Eastern Standard Time.

We ask that donors please collect gently-used items, pack them in bags or boxes labeled “UBCF”, and place them outside your front door. If you are home, and prefer, you can leave them inside your home and our driver will knock on your door.

Unfortunately we are not picking up furniture at this time.

If you have scheduled a pickup online, please enter the gate code and navigational instructions in the fields provided, or call us at 1-888-233-0856 to tell us over the phone.

Yes. Reminder calls are made the night before your pickup around 7 pm. You will also receive an email confirmation as soon as you schedule your pickup.

If you are at the pickup location at the time of pickup, our driver will be sure to hand you a tax-receipt. If you are not available at the time of pickup, our driver will leave a tax-receipt on your door knob.

Our drivers collect donations rain or shine; we only ask that you protect your donations by placing them in a covered area.  In the event of a weather emergency we will notify you to reschedule.

When you donate your gently-used items, we gather and sell them to our thrift store partners. The proceeds from this partnership help us fund our mission, and the seven unique programs we have that benefit thousands of women, men and children every year.